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Oversee the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue. Essential Functions include: Monitoring and analyzing rooms inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, observation of cut off dates, and Rate Restrictions. Oversee minimum stay requirements, budgeted goals, and cancellation policies. Oversee 3rd party reservation systems by ensuring blocks and rates are available. Regularly test call reservation agents and CRO to ensure 4 diamond service standards are consistently practiced. Create packages and source codes as necessary. Interview, train and supervise reservation agents for the efficient operation of the department. Monitor performance and give feedback according to established standards. Calculate and prepare Rooms Reports to include Market segment Mix, IQ
Details :
- company: Cranwell Resort & Golf Club
- employee_type: Full Time
- full_time: Full Time
- job_title: Manager
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